Fulfillment Policy

Laura Morrow Wellness Fulfillment Policy for Payments via Stripe® 

These policies will aid users determine how Laura Morrow Wellness fulfills orders and payments made by credit card via the payment processor Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Virginia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Fulfillment Policy 

At Laura Morrow Wellness, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy 

At Laura Morrow Wellness, we sell online health coaching services. We deliver our services to clients via electronic means.

Refunds 

We may offer returns in the following conditions:

  • If the service has not been performed at all during the term of our contract.
  • In the event of your absence or withdrawal, for any reason whatsoever, you will receive a full refund less (i) a 25% administrative fee and (ii) the cost of services rendered.
  • The Coaching Program is designed to be completed in six months.  Your sessions must be used prior to the date occurring six months after the Coaching Program start date (the “Completion Date”).  Following the Completion Date, no refunds will be given.

Exceptions 

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

  • You received what you ordered, but simply changed your mind about the service.
  • You were aware or notified of the problems with the service before making the purchase.

Return Policy 

At Laura Morrow Wellness, we sell online health coaching services. No returns can be made but, in some circumstances, we offer refunds. Our refund policy has been explained above.

Cancellation Policy 

The following are to note:

  • Once a contract with Laura Morrow Wellness has been signed, cancellations are not permitted.
  • The Coach reserves the right to cancel the Coaching Program at any point if the Coach feels it is no longer advantageous for the coaching to continue.  Should this occur, you will receive a full refund of your Coaching Program fee less (i) a 25% administrative fee and (ii) the cost of services rendered.

Service Abandonment 

If after repeated attempts by Laura Morrow Wellness to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Laura Morrow Wellness’s requests and such continues for a period of thirty (30) days, the service will, at the option of Laura Morrow Wellness, be abandoned, whereupon Laura Morrow Wellness may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Contract, wherever applicable.

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to laura@lauramorrow.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service Contact Details:

For inquiries or comments regarding this Policy, customers may visit:  https://lauramorrow.com/contact/, email laura@lauramorrow.com, telephone (202) 215-1956, or by regular mail at Laura Morrow Wellness, 1833 Quartet Circle, Vienna, VA 22182.